These terms and conditions form the basis on which you may order from srfhairandbeauty.com. Please read them carefully as they contain important information. If you are unable to find specific information that you are looking for, please contact us at firstname.lastname@example.org
1. Supply of Goods
We accept worldwide purchases, please see our delivery & returns page for more details on carriage charges.
Payments are processed through PayPal and Stripe. No payment details are kept by The Hattic.
3. Risk and Ownership
No title of any goods in an order shall pass to you until we have received payment in full for the entire order and it has been successfully delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Should there be a problem with the supply of materials required to make your hat, we will contact you to make you aware of the situation. This could mean a delay in dispatch but we can discuss should the situation arise.
6. Dispatching of Orders
We aim to dispatch all made to order hats within 20 working days, we aim to dispatch off the shelf hats in up to 3 working days.
Wherever possible, goods will be dispatched by Royal Mail or DHL unless otherwise requested.
All goods despatched require a signature. If no one is in to accept delivery, a neighbour may be asked to accept the delivery and to sign for it. If unable to deliver to your address, a card will be left with instructions. No delivery will be left without a signature. Whenever a courier service is used, delivery may be made at any time between 08.30 and 17.30.
There may be slight delays during busy periods.
7. Handling Charges
Handling charges include processing, packaging and delivery and are subject to VAT. Full details can be found on our delivery and returns page.
Goods may only be subject to refund if found defective. Defective goods must be reported to The Hattic, by telephone, within 2 working days of detection and be returned to The Hattic, for testing, within 5 working days before any claim may be considered. Goods damaged in transit or not received on the expected delivery day must be reported to The Hattic by 12 noon on the day following the actual/expected delivery date. Claims must also be confirmed in writing within 5 working days. Claims made outside this time frame cannot be considered.
9. Return of Goods
Please make sure to measure the head as per instructions to ensure a good fit, and reduce the probability of a return. Any goods ordered in error must be reported to The Hattic, within 2 working days of receipt of delivery. They may only be returned with the agreement of The Hattic and only if they are in re-saleable condition. If return of goods is agreed to by The Hattic, the client will be issued with a case number which must be quoted with the shipment. If, upon sight of returned goods, The Hattic judges them to be in re-saleable condition, your account will be credited with 80% of their value. If no case number is quoted or goods are not judged to be in re-saleable condition, no credit will be given. In this case, goods will only be returned to the client if requested, in which case the applicable handling charge will be requested via PayPal, or a requested BACS payment.
10. Cancellation by Us
We reserve the right not to process your order if:
i. Materials used in the construction of your order are unavailable from our suppliers.
ii. A hat you ordered was listed at an incorrect price due to a typographical error.
If we do not process your order for the above reasons, we will notify you by email and will re-credit to your account any sum deducted by us from your PayPal account as soon as possible, but in any event within 14 days.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact email: email@example.com and all notices from us to you will be displayed on our website from time to time.
12. Changes to Legal Notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
13. Law, Jurisdiction and Language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
16. Third Party Rights
After purchasing on The Hattic, a customer might receive an email from the third party company ‘Customer Reviews’ with an invitation to review their order, see full terms here.
17. Other Important Terms
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.
18. Changes to Terms and Conditions
The Hattic reserves the right to alter any details regarding prices and terms and conditions without prior notice.